Help and support
Stuck on something? Start with the common questions below, or email us.
Common questions
A drive stopped recording when I locked my phone
Open Settings, Milepost, Location and choose Always. iOS only lets apps record in the background with that setting. Milepost still records only while a drive is in progress.
I forgot to start a drive
Go to Drives and tap +. Enter the date, start and end time, and who supervised. It counts toward your total like any other drive.
How are night hours calculated?
From the actual sunset and sunrise times at the place you drove, on that date. Some states define night differently, so check the official source linked under your state in Profile.
How do I link a parent?
Both of you sign in, then open Profile, Family. One person shows a QR code or six-letter code and the other scans or types it.
Is the hour requirement for my state correct?
We keep a dated table for all 50 states and DC with a link to each official source, but states change their rules. Your state's licensing agency is the final word. If something looks out of date, email us and we'll fix it.
How do I export my log?
Open Export from your profile, add your permit number if you like, and tap Print or save as PDF. The log includes every drive, your totals and signature lines.
I forgot my password
Milepost doesn't collect your email or phone number, so there is no way to send a reset link. Drives already on your phone stay there. Email us from the address above with your username and we'll help where we can.
How do I delete my data?
Profile, Delete account removes your account, drives, ratings and family links from our servers. Without an account, Profile, Erase all data clears the phone. See the privacy policy for more.